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Posted on January 31, 2014
As a new home and remodeling contractor working in the construction industry for over 20 years, it is letters like this that keep us going in a very competitive construction industry. Thank you Tracy for the nice words. I really enjoyed working with you on your addition to your home in Mapleton.
We are writing this letter of appreciation to express to you how much we appreciate your diligence and hard work in completing our addition. Pleased does not begin to describe how we feel about the finished product.
We had a feeling right off that, of all the contractors that bid on the project, yours was the company we should go with, and we have never once regretted that decision. Your depiction, organization, timeliness, honesty, and all around hard work ethic was just what we were looking for in a contractor.
During the construction process, you were always available to us. Sometimes, we would feel bad as we would think of something at 10:00 pm and send a text for you to see in the morning, and you would respond immediately. There were times, when we know you had other jobs going, and would pop over for a few minutes to review something, or work on something after hours that needed to be done to meet the deadline. Your web site was efficient and always up to date. We loved looking at the pictures from when the process began to the finishing touches.
Attention to detail is so important, and you rarely missed a thing. Thankfully, you caught errors that our architect had made and would have ruined our plans. I know there were times that you came after work because one of the subs did not do it exactly the way you had envisioned.
We would say that ‘going above and beyond what is expected’ would be a phrase used to describe your company. Tom was always here early and stayed late. You were willing to do extra things, such as, installing our microwave and refrigerator at no cost to us, so we could have a kitchen for Christmas. Those things make or break a company’s reputation. On our end, we would highly recommend you to anyone who is building a new house or remodeling an existing house. I believe adding on to a structure without it appearing to be added on to is a difficult task, and you did a superior job of making everything appear as if it had always been there.
We would be happy to show off our new addition and your hard work to any prospective clients you may have in the future. Please call either of us anytime so we can help other people find the right contractor for their job as well.
Wade and Tracy